Athena BI

Architecture

Data Flow

Reporting

Athena BI - Advanced Analytics

Analytics for real-time and historical service data

Bring operational data, reporting, and historical analysis into one analytics layer. Athena BI helps teams track service performance, compare locations, monitor trends, and build reports for customer experience operations.

Real-Time Analytics

Sub-Second Queries

Semantic Data Layer

Custom Reporting

Athena BI - Advanced Analytics & Business Intelligence

Real-Time to Historical

From live operational dashboards to historical reporting in one analytics platform.

Athena BI - Real-Time Analytics Platform

Combine operational dashboards, historical analysis, and reporting in one analytics layer for customer experience data across locations, services, and devices.

Real-time dashboards

Sub-second query performance

Live data streaming

Interactive visualizations

Self-service analytics

Embedded reporting

Real-Time Operational Intelligence

Live operational dashboards with change feeds and automatic updates. Monitor queue status, kiosk activity, and customer feedback as events are received.

Change data capture

Live query subscriptions

Push notifications

High-Performance Analytics Engine

Process aggregations and historical analysis with columnar storage patterns, parallel queries, and caching for larger reporting workloads.

Columnar storage

Parallel processing

Advanced SQL

Scalable Data Storage

Object storage for older data with direct querying support. Keep historical records accessible for reporting, audits, and long-term analysis.

Cost-effective archival

Direct queries

Data lifecycle management

Unified Semantic Layer

Define metrics once, query everywhere. Universal API for data access with intelligent caching, pre-aggregations, and granular access control across all data tiers.

Metric definitions

Pre-aggregations

Role-based access

Self-Service Reporting

Build standard reports or ad-hoc queries without writing code. Visual query builder, automated scheduling, and API access for system integrations.

Visual query builder

Scheduled reports

REST API access

Predictive Analytics & Trends

Identify patterns and forecast future trends with built-in analytics. Track KPIs, detect anomalies, and uncover insights across all your customer experience data.

Trend analysis

Anomaly detection

KPI tracking

Three-Tier Data Architecture

Optimized storage and access patterns for every data temperature.

Hot Data Layer

Real-time operational data

Live dashboard feeds

Change data capture

Sub-100ms query latency

Warm Data Layer

Recent historical data

Complex aggregations

Columnar analytics

Advanced SQL queries

Cold Data Layer

Long-term archive

Cost-effective storage

Direct query access

Compressed columnar format

Seamless Queries: Our unified semantic layer provides a single API across all data tiers. Query hot, warm, and cold data through one interface with intelligent routing, caching, and optimization.

Data Flow Architecture

Real-time and batch data flows from multiple sources through our three-tier architecture to power unified dashboards and analytics.

Data Flow Legend:

Real-time data streams & archival (animated)

ETL processing & transformation

Semantic layer routing & unified API

Reporting & Visualization

From standard templates to custom queries, deliver insights to every stakeholder.

Standard Reports

Pre-built templates for common metrics: queue performance, kiosk utilization, customer satisfaction, service level metrics, and staff productivity.

Custom Query Builder

Visual interface for ad-hoc queries without SQL knowledge. Drag-and-drop dimensions, measures, filters, and time ranges.

Interactive Dashboards

Real-time dashboards with drill-down capabilities. Click through from summary to detail with dynamic filtering.

Scheduled Reports

Automated report generation and delivery via email, Slack, or webhooks. Daily, weekly, monthly, or custom schedules.

API Access

RESTful API for programmatic data access. Integrate analytics into your existing applications and workflows.

Data Visualization

Rich chart library: bar, line, pie, heatmaps, funnels, and more. Responsive design for mobile and desktop.

Make service data easier to use

Combine live dashboards, historical analysis, and reporting tools so teams can see what is happening across locations, services, and devices.