Queue Management Solutions
Organize walk-in traffic with queue ticketing machines, thermal ticket kiosks, virtual queues, counter routing, customer notifications, and live service dashboards.
Virtual Queuing
Ticketing Machines
Real-Time Analytics
Complete Platform - Physical & Virtual Queue Management
Everything teams need to manage waiting areas, counters, and customer flow.
Manage customer flow with physical ticketing machines, thermal ticket kiosks, virtual mobile queuing, intelligent routing, and real-time analytics built for high-volume service environments.
Physical & virtual queuing
Real-time wait time tracking
Priority customer management
Multi-channel notifications
Branch-ready ticketing
Enterprise scalability
Let customers join remotely by SMS, QR code, web, or mobile app, then follow their position with live updates.
Remote queue join
Live position tracking
Smart notifications
Enterprise-grade queue ticketing machines with thermal printers, capacitive touch, digital signage mode, and multi-language support. Built for high-traffic reliability.
17" & 15" models
80mm thermal printing
Priority service selection
Track queue length, wait times, service performance, and customer flow patterns so managers can adjust staffing and counters during the day.
Live queue monitoring
Performance metrics
Predictive staffing
Create and manage agents, services, counters, and priority customer types. Branch-specific service allocation and flexible counter assignment for optimal operations.
Agent administration
Service configuration
Counter management
Automatic service time averaging by type with accurate customer waiting time estimation. Print estimated wait times on tickets and enable escalation handling.
Wait time calculation
Service time tracking
Escalation management
Audio & visual alerts in-location plus WhatsApp, SMS, Email, and In-App notifications. Keep customers informed wherever they are with timely turn alerts.
Audio & visual alerts
WhatsApp & SMS
Email & push notifications
Long queues create uncertainty for customers and pressure for staff. Ticketing, virtual queuing, and counter routing help service teams show customers what to expect and keep walk-in traffic organized.
Averly gives teams a shared view of ticket status, service categories, counters, staff activity, and location performance so queues can be managed throughout the day.
Live
Wait Visibility
Smart
Counter Routing
Team
Agent Tools
Data
Service Analytics
Equip your team with tools for ticket handling, customer information, service routing, and notifications.
Call and re-call tickets
Silent call options
Service/agent/counter transfers
No-show tracking
Session management
Collision avoidance
Custom form builder
Real-time distribution
Multi-branch support
Auto-complete functionality
Cross-branch data access
Visit history tracking
Idle time content display
Scheduled marketing messages
Ticket message integration
Kiosk appearance customization
Colour picker & HEX support
Brand-aligned styling
Enterprise-grade kiosks designed for reliability in high-traffic environments. Choose from two models with thermal printers, multi-language support, and digital signage capabilities.
High-Traffic Enterprise Solution
17" touchscreen (1280x1024 resolution)
80mm thermal printer with auto-cutter
500-1200 tickets per roll
2D/QR barcode scanner support
Multi-language selection
Digital signage mode
Priority customer options
Compact Space-Saving Design
10" model: 1920x1080 resolution
10pt capacitive touch technology
Slim and sleek design
Thermal roll 80mm-200mm diameter
Built-in auto-cutter
Countertop or wall-mount
Optional UPS backup
Enterprise Infrastructure
Independent server operation with Pub/Sub messaging, real-time synchronization, and enterprise-grade security. Deploy on-premise or in the cloud with Kubernetes orchestration.
Real-time JSON document database with flexible schema support, change feeds, and socket-based distribution. 65-endpoint cluster capacity with automated restoration.
Real-time synchronization
Change feed integration
Automated cluster restoration
External API compatibility with configurable throughput, message persistence, and collision avoidance. Bridge with CRM systems, calendars, and communication platforms.
External API support
CRM integration
Calendar synchronization
End-to-end encryption, HTTPS/TLS protocol, Kubernetes cluster deployment on Google Cloud infrastructure. Comprehensive logging and activity tracking.
End-to-end encryption
Cloud infrastructure
Activity logging
Queue management adapts to different service types, from bank branches and clinics to government offices, retail counters, telecom stores, and student services.
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Account opening & consultations
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Branch queue management
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Virtual teller integration
Branch queue management and appointment routing
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Patient check-in & registration
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Pharmacy prescription pickup
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Lab sample collection
Patient check-in and pharmacy queue visibility
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DMV & license renewals
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Permit processing
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Tax payment & submissions
Citizen service routing and permit queues
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Customer service management
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Product consultations
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Returns & exchanges
Customer service and returns queue control
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SIM activation & device setup
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Plan upgrade consultations
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Technical support queuing
Intelligent routing & reduced downtime
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Student services & enrollment
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Financial aid consultations
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Academic advising
Enhanced student experiences
Averly supports banks, government offices, telecom stores, healthcare facilities and other busy service environments with queue ticketing machines, virtual queues, counter routing and branch dashboards. Our Windhoek-based team can help configure service categories, thermal ticket printing, customer notifications and reporting for local operating requirements.
Thermal queue ticketing machines for walk-in customers
Virtual queues with SMS, WhatsApp and on-screen calling
Service dashboards for branch managers and counter teams
Use ticketing, virtual queues, counter routing, notifications, and dashboards to keep customers informed and staff aligned.
Solutions
Enterprise
Company
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